APA Insurance {Full Details}
APA Insuranceās details, offices, contacts, services, insurance packages and history: APA Insurance is a leading insurance company, primarily operating in East Africa and part of the Apollo Group. They offer a wide range of insurance products and financial services.
Here is a summary of the types of products and services they offer, along with their main contact details:
š”ļø APA Insurance Products
APA offers comprehensive coverage across several categories:
1. General Insurance (Commercial & Personal)
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Motor Insurance: Covers private and commercial vehicles (Comprehensive, Third-Party Fire & Theft, Third-Party Only).
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Commercial Covers: Includes Aviation, Bonds, Engineering, Fire, Goods In Transit (GIT), Liability, Marine, Workmanās Compensation (WIBA), and Theft.
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Personal Covers: Such as Home Insurance (Domestic Package), Travel Insurance (Globetrotter), Personal Accident, Golfers Cover, and Pet Cover.
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Agriculture Covers: Includes Crop Cover and Livestock Cover.
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Micro Insurance: Affordable, tailored insurance solutions for property and personal accident risks.
2. Health Insurance
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Individual & Family Health Covers: Such as Jamii Plus (Enhanced Family Cover) and Afya Nafuu (Medical Cover), providing inpatient and optional outpatient, maternity, dental, and optical benefits.
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Corporate Health Covers: Tailor-made products for groups of employees.
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Specialised Cover: Including Cancer Care (Femina).
3. Life & Investment Covers (Through APA Life)
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Savings & Investment: Includes Fixed Saving Plan (Imarika), Anticipated Savings (Akiba Halisi), Apollo Balanced Fund, Apollo Equity Fund, and Apollo Money Market Fund.
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Life Assurance: Products like Term Assurance (Life Cover), Group Life, Group Credit Life, Group Last Expense, and Funeral Expense Cover (Pumzisha).
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Other Plans: Education Plan (APA Elimu), Individual Pension Plan (IPP), and Mortgage Protection.
š APA Insuranceās Contact and Service Information
| Category | Detail |
| Main Contact Center | +254 709 912 777 |
| Medical Emergencies | +254 709 912 888 |
| [email protected] | |
| +254 748 664 100 | |
| APA Insurance Paybill | 511600 |
| APA Life Paybill | 527600 |
| Head Office Address | Apollo Centre, Ring Rd Parklands, Westlands, Nairobi ā Kenya |
| Online Services | They offer portals for purchasing policies, renewals, and initiating claims online. |
šļøAPA Insurance Companyās History
APA Insurance Limited was formed in 2003 from the merger of the general insurance businesses of Apollo Insurance Company (established 1977) and Pan Africa Insurance (established 1946). This combined heritage gives the company over 100 years of experience in the sector.
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1977: Apollo Insurance founded by Shashi Shah.
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1946: Pan Africa Insurance (initially IndoAfrica) founded in Mombasa.
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2003: APA Insurance Kenya Limited is formed following the merger.
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2009: APA Insurance (Uganda) commences operations.
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2013: Apollo Life Assurance Limited, which separated its life business in 2010, rebrands to APA Life Assurance Limited.
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Key Investors: APA is a wholly-owned subsidiary of Apollo Investment Limited. The group is backed by major international partners, including Swiss Re (a reinsurer and investor) and, more recently, Hollard International (which acquired a significant interest in 2023).
šAPA Insuranceās Offices and Contact Information
The Apollo Groupās headquarters is in Nairobi, Kenya, and the company has a strong branch network across the country.
Head Office & Primary Contacts
| Category | Details |
| Address | Apollo Centre, Ring Road Parklands, Westlands, Nairobi ā Kenya |
| Contact Center | +254 709 912 777 |
| Medical Emergencies | +254 709 912 888 |
| [email protected] | |
| WhatsApp No. | +254 748 664 100 |
APA Insuranceās Branch Locations
APA Insurance has branches in several major towns in Kenya, including:
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Nairobi (City Centre Branch): Barclays Plaza, Loita Street.
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Mombasa: Apollo House, Moi Avenue.
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Kisumu: TuffFoam Plaza, Milimani.
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Nakuru: Giddo Plaza, Harvester Road.
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Eldoret: Zion Mall, Uganda Road.
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Thika: Zuri Centre, Kenyatta Highway.
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Meru, Embu, Machakos, Nyeri, Kisii, Naivasha
š”ļø APA Insuranceās Services and Insurance Packages
APA Groupās services are primarily divided into General Insurance (under APA Insurance) and Life/Pensions (under APA Life Assurance).
1. General Insurance (APA Insurance)
This covers risks for businesses and individuals, including:
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Motor Insurance: Offers Comprehensive, Third-Party Fire and Theft, and Third-Party Only cover (e.g., Motor Private Insurance, Bima Bamba Insurance for flexible payments).
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Property Insurance: Such as Home Insurance (Domestic Package), covering the building, contents, and all-risks for specified portable items.
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Travel Insurance: Policies like Globetrotter for business or personal trips.
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Personal Accident: Covers accidental death or disablement (e.g., Enhanced Personal Accident ā Flexpac).
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Commercial Packages: Offers combined peril policies like Office And Business Combined, covering fire, burglary, money, goods in transit, and liability.
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Specialised Insurance: Includes Marine, Agriculture (a significant focus for APA), and Micro Insurance.
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Pet Cover and Golfers Cover.
2. Health Insurance (Individual, Family, and Corporate)
APA offers various medical insurance covers:
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Individual & Family Health Covers:
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Jamii Plus (Enhanced Family Health Cover): Comprehensive inpatient and optional outpatient, maternity, dental/optical.
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Afya Nafuu (Family Health Cover): Primarily covers hospitalisation expenses.
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Cancer Care (Femina): Focused cover for Breast and Cervical Cancer.
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Corporate Health Cover: Flexible, tailor-made products for groups of ten or more employees, including inpatient, outpatient, dental, optical, and maternity options.
3. Life Assurance and Pension (APA Life Assurance)
This focuses on long-term financial security:
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Savings and Investment Plans: Such as Fixed Saving Plan (Imarika) and Anticipated Savings (Akiba Halisi).
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Education Plans: Like APA Elimu.
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Term Life Cover: Pure life cover often used as security for a loan.
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Retirement Planning: Individual Pension Plans (IPP) and Employee Benefits (e.g., Group Life Assurance and Group Last Expense).
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Mortgage Protection and Funeral Expense Cover (Pumzisha).
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Hospitalisation, Loss of Income (HosiCare): A hospital cash insurance that compensates for lost income due to hospitalisation.
What APA Insurance can help you with
- Motor Insurance
- NPS/KPS Health Cover
- Upendo Life Plan
- Travel Insurance
- International Health Cover
The āContact Us Pageā
Apollo Centre, Ring Rd Parklands
Westlands Nairobi ā Kenya.
Tel: (O20) 286 2000, (020) 364 1000
Phone: (+254) 0709 912 777,
Email: [email protected]
Website: https://www.apainsurance.org/
APA INSURANCEāS OFFICES & BRANCHES
Head Office
Location: Apollo Centre, Ring Road Parklands, Westlands
Tel: +254 (0) 20 286 2000
info@apainsurance.org
City Centre
Location: 3rd Floor, Barclays Plaza, Loita Street, Nairobi
Tel: 020-286 2000/2252
info@apainsurance.org
Thika Branch
Location: 5th Floor, Zuri Centre, Kenyatta Highway
Tel:+254 (0) 20 286 2301
apa.thika@apainsurance.org
Nakuru Branch
Location: Ground Floor, Giddo Plaza, Harvester Road
Tel: +254 (0) 20 286 2337
apa.nakuru@apainsurance.org
Kisii Branch
Location: 1st Floor, Lengetia House,, Kisii-Kisumu Road
Tel: +254 (0) 20 286 2327/709912327
apa.kisii@apainsurance.org
Eldoret Branch
Location: 1st Floor, Zion Mall,Uganda Road
Tel: +254 (0) 20 286 2332
apa.eldoret@apainsurance.org
Naivasha Branch
Location: 1st Floor,Eagle Center, Mbari Kaniu Road
Tel: +254 (0) 20 286 2353
apa.naivasha@apainsurance.org
Meru Branch
Location: 2nd Floor, Hart Towers, Off Meru Highway
Tel: +254 (0) 709 912 313/0710412228
apa.meru@apainsurance.org
Embu Branch
Location: 1st Floor, Ganga Building, Kenyatta Highway
Tel: +254 (0) 20 286 2317/705 945 113/p>
apa.embu@apainsurance.org
Machakos Branch
Location: ABC Imani Plaza, Ngei Road
Tel: +254 (0) 709 912 347
apa.machakos@apainsurance.org
Nyeri Branch
Location: Peak Business Centre, Off Kenyatta Highway
Tel: +254 (0) 20 286 2306
apa.nyeri@apainsurance.org
Kisumu Branch
Location:TuffFoam Plaza, Milimani, Achieng Oneko Rd
Tel: +254 (0) 20 286 2325/2369
apa.kisumu@apainsurance.org
Mombasa Branch
Location: Ground Floor, Apollo House, Moi Avenue
+254 (0) 20 286 2400
apa.mombasa@apainsurance.org
HOW TO MAKE CLAIMS AT APA INSURANCE COMPANY
APA Insuranceās MOTOR CLAIM PROCESS
Insured/driver to report the accident to the nearest police station at once and while they at it, not to admit liability but to inform APA or their intermediary immediately.
Step 2 : Document what you can
Take details of the other vehicle, the driver and their insurance company. Also, if possible, take photographs of the accident scene.
Step 3 : Safety first
If there are victims with injuries, get them help ASAP! Otherwise move to a police station.
APA Insuranceās HEALTH CLAIMS
REIMBURSEMENT REQUIREMENTS
The following are the type of reimbursement that you can initiate
Outpatient Reimbursements
Required documentation / information
- Fully filled and signed claim form by both claimant and doctor
- Original consultation receipt with all costs clearly broken down if the amount payable covers more than one visit and/or any procedures.
- Original receipt for the purchase of drugs or laboratory tests including a breakdown of the costs for each
- Copy of the prescription from the doctor
- Copy of any laboratory requests from the doctor
- Copy of any other requests for diagnostic services, scans or X-ray
- Fully completed bank account details form
Inpatient reimbursements
Required documentation / information
- Fully filled and signed claim form by both claimant and doctor
- Original receipts for the payment done.
- Discharge summary or medical report
- Itemized bill for services billed
- Fully completed bank account details form
Overseas Reimbursement claims ā Outpatient
When a client is travelling outside the country for leisure / treatment has to notify the insurance in writing failure to do so in case a claim arises it will not be honored.
Required documentation / information
- Fully filled and signed claim form by both claimant and doctor
- Original receipts for the payment done.
- Original receipt for the purchase of drugs or laboratory tests including a breakdown of the costs for each
- Copy of the prescription from the doctor
- Copy of any laboratory requests from the doctor
- Copy of any other requests for diagnostic services, scans or X-rays
- Fully completed bank account details form
Overseas Reimbursement claims ā Inpatient
When a client wishes to travel outside the country for treatment must notify and seek approval from APA.
Required documentation / information
- Fully filled and signed claim form by both claimant and doctor
- Original receipts for the payment done.
- Discharge summary or medical report
- Itemized bill for services billed
- Copy of the approval issued by APA
- Fully completed bank account details form
Last Expense Reimbursement claims
Required documentation / information
- Death certificate
- Copy of Identity card for the deceased.
- Letter from Employer confirming the death for corporate clients
- Notification of death either from Hospital or mortuary
- Fully completed payee bank details / copy of Identity car
APA Insuranceās LIFE (INDIVIDUAL) CLAIM PROCESS
CLAIM PROCESS
Step 1 : Report
You can report immediately or within 60 days using the following platform:
1. The Website
2. Email to [email protected]
3. Letter
4. Call
5. Walk in to the nearest Branch or Office
Step 2 : Document preparation
The following are the information that you will be required :
1. Policy Number
2. Name of Policyholder
3. Name of Person Reporting
4. Cellphone of the person reporting
Step 3 : Response
One of our agent will call you once your claim is initiated.
APA Insuranceās LIFE (GROUP) CLAIM PROCESS
CLAIM PROCESS
Step 1 : Report
You can report immediately or within 60 days using the following platform:
1. The Website
2. Email to [email protected]
3. Letter
4. Call
5. Walk in to the nearest Branch or Office
Step 2 : Document preparation
The following are the information that you will be required :
1. Scheme Name
2. Name of member
3. Name of person reporting
4. Cellphone Number of person reporting
Step 3 : Response
One of our agent will call you once your claim is initiated.
